Returns Policy/Procedures


We understand that sometimes, things just don't work out. Please allow us to work with you to ensure we can find the best solution for your Geopetric purchase.

The first step to take if you have a problem with the Geopetric order you received and need to make a return is:

E-mail info@geopetric.com to make a formal request for a return. Please be sure to include the following information: 

  • Title the subject line: "Customer request for return"
  • Include in the email request your first & last name on the original order, your original order #, the specific product you wish to return and the reason for the return request

Once your request has been received and a member of our team has reviewed and found your request eligible, you will receive via e-mail a return shipping label for you to print and place on your return package. Please be sure to package up your return shipment securely and that no other package labeling is in conflict with the return label you have been provided. Your package may be sent back via a USPS center or USPS blue box.

Returns Policy/Eligibility/Terms

Returns for non-customized products: Return shipping fees will be at the expense of the customer unless otherwise indicated by Geopetric. This will be deducted from your order refund after your product has been received by Geopetric and the return has been finalized. Original shipping fees are not eligible for return.

Returns for customized products: Return shipping fees for customized products will be at the expense of the customer unless otherwise indicated by Geopetric. This will be deducted from your order refund after your product has been received by Geopetric as well as a $10.00 re-stocking fee once the return has been finalized. Original shipping fees are not eligible for return. 

REQUIRED FOR ALL RETURNS TO BE FINALIZED
Eligible return items must be unused, unworn, and in their original condition. Finalized returns will be based upon approval of product condition.
Please note that Affiliate returns may be subject to termination of participation in the Geopetric Affiliate Program if the terms of the program agreement are no longer able to be met by the participants.