We understand that sometimes, things just don't work out. Please allow us to work with you to ensure we can find the best solution for your Geopetric purchase.
The first step to take if you have a problem with the Geopetric order you received and need to make a return is:
E-mail firstname.lastname@example.org to make a formal request for a return. Please be sure to include the following information:
- Include in the email request your first & last name on the original order
- Include your original order #
- Include the specific product you wish to return and the reason for the return request
By providing us with this information, we will be able to facilitate your return request in a more efficient manner. Once your request has been received and a member of our team has reviewed and found your request eligible, you will receive via e-mail a return shipping label for you to print and place on your return package. Please be sure to package up your return shipment securely and that no other package labeling is in conflict with the return label you have been provided. Your package may be sent back via a USPS center or USPS blue box.
NOTE: We do not provide exchanges but instead offer returns and assist in new product purchases to obtain the desired product you want/need.
ALL return requests must be placed within 7 days of product delivery date.
Returns for non-customized products: Product must be in unused, unworn condition and delivered back to Geopetric in original condition. Original shipping fees are not eligible for return.
Returns for customized products: Return shipping fees for customized products will be at the expense of the customer unless otherwise indicated by Geopetric. This will be deducted from your order refund after your product has been received by Geopetric as well as a $10.00 re-stocking fee once the return has been finalized. Original shipping fees are not eligible for return.
PRODUCTS NOT ELIGIBLE FOR RETURNS:
- Puppy Starter Kits: these items are packaged in a set at discounted pricing and include a 50% off coupon. It the set does not fit or a piece of the set does not fit, you may use this discount to meet your additional product needs.
- Orders placed using Affiliate discounts (with or without customization): Affiliates are provided with unique discount benefits and may continue to use these unique benefits to place orders for products that meet their needs.
Products that are not eligible for returns we strongly advise that you donate the product to a local shelter or suggest that you partake in our P'UP'-Cycle Program to have Geopetric donate your product to one of our animal rescue partners and to receive a 50% off coupon to purchase future product based on your donation.
REQUIRED FOR ALL RETURNS TO BE FINALIZED