Our team wants to help you! Please contact the appropriate department based upon your request. A member of our team will be back to you as soon as possible.

Allow 72 hours for response during business days (Monday-Friday EST).

Nights, week-end, and holiday enquiries will be replied to during the following business day(s) as quickly as possible. If you do not hear back from us immediately, we are busy helping other customers. We wish to give every customer our full time & attention. We appreciate your patience and we look forward to serving your needs.


For General questions about Geopetric pet products or Customer Service related questions about your order please contact

(If you are enquiring about an order you have already placed please include your order number.)


Please visit the AFFILIATE PROGRAM page for details on how our program works and to submit to become an affiliate for Geopetric. If you are currently an affiliate and have affiliate program related questions please e-mail the affiliate team at

DONATION REQUESTS (non-profit animal rescue/adoption 501c3 applicants only)

If your non-profit animal rescue/adoption organization is interested in receiving donations from Geopetric, please apply here